Call Center Solutions

FAQs, case studies, whitepapers and infographics

Virtual PBX

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What is VoIP and how it works?
VoIP (Voice over Internet Protocol) technology enables you to make and receive phone calls over an IP connection instead of over a traditional phone line. On VoIP doesn’t matter the distance between endpoints, it converts your voice signal from your telephone into a digital signal that travels over the Internet and converts it back at the other end so you can speak to anyone with a regular phone number.

About Unified Communications

Whilst at work the average individual spends over 6 hours of their day emailing, messaging, on the phone, on conference calls, in meetings or attending video conferences.

Unified Communications bridges the gap netween multiple devices and applications. It gives business the abilityto utilise multiple communications tools, individualy or as a suite, on a unified platform.

From collaboration tools and working efficiencies all the way through to agile process, UC  streamlines communications so that calls, messages and virtual meetings can happen easily – with anyone, anywhere in the world, on any device, at any time.

Inneficient internal communications can cost business an estimated $11,000 per year, per employee.
Michael Venn CEO & Founder of Crugo. See the source.

Infographic: The future of telephony in a cloud based world

The age of digital transformation is upon us, when multi and omni channel communication to and from business is key. Yet, in this highly digitalised world the importance of a human voice touch means that telephony still remains a central part of any business communication strategy. Read more about this in our latest infographic.